One of the most intoxicating aspects of the World Wide Web is the capability and reach it extends to even the smallest businesses.

For that essay I was inspired by Yaro’s post Using The Net To Grow Your Business. He makes a very good point when he says…

“There is no good excuse for not initiating some anatomy of online marketing. Even simply having a website listing your contact details is a start and should be leveraged using other marketing methods, such as including your web address on business cards, letter heads and brochures.”

Just ensuring that you have a professional presence on the web in the scheme of a website, automatically puts you in contact with thousands of potential clients.

Whether or not those site visitors become buying customers is another issue. As smart small business owners you want to execute a marketing plan that attracts visitors who are interested in the products or services you offer and you want to do it affordably.

In that post I’ll point out two traditional big biz marketing tactics that through the ability of the Web are now nearly standard practice for even the smallest businesses.

Traditional Method #1: Surveys

The concept of giving your customers what they want is a certain way to build loyalty and sales! We all know that, but not all companies take the day to survey clients on a regular or thorough basis. Some even think that the exercise is something that is beyond their expertise or budget. That’s a very pre-Internet way of thinking.

Only a few years ago the cost of conducting thorough and professional market research would have been out of reach for many small firms. Online survey tools and input analysis have now put that kind of quality market research within the grasp of even the smallest business budgets. There are many survey sites out there that are a low monthly fee.

Traditional Method #2: Customer Relationship Management

Another great traditional marketing tactic is Customer Relationship Management or CRM. CRM use to be pretty well associated with the sophisticated activities of big businesses that could afford it. CRM involved splashy colored brochures,

shout center contact and other labor intensive initiatives.

Those initiatives are still used by many firms, but so is the relatively easy to execute mail marketing campaign. In its earliest days newsletter marketing was considered a god send and a essential evil that turned off many potential clients.

Now that there have been regulations put in place and clients have the choice of choosing to receive your emails (opting in), mail marketing is a far more respected and cost effective format of communicating with customers.

Regular communications through emails to your customers helps to show your appreciation of their loyalty—especially when your messages are not just about sales.

Savvy small business marketers offer free quality items to members on their mail list as an expression of appreciation for customer loyalty. Things like data packages, discounts on future purchases, advance notice of sales promotions and other services help your list to feel appreciated for their loyalty and that translates into future sales.

Not only is email marketing effective – it is very affordable.

For a relatively low subscription fee you can keep in contact with hundreds or thousands of your potential clients using an automated system that would have called for additional staff in those pre-Internet days.

Whether you do your business primarily online or offline, the Net is a resource to be embraced as an integral part of your business.

A small business owner can now affordably and easily:

- Access valuable market research info;
- Implement a sophisticated customer relationship management program
- Promote across the world—all through the convenience of the Web.

Take the date each day to review the most respected and proven tips, resources and practices available to marketers today. Read by the posts and archives on our site—Small Business Branding features the insights and tips from some of the Web marketing industry’s most respected thought leaders.

Marketing costs shouldn’t be an inhabiting factor to growth anymore—not when access is so affordable and the pay off so great!

customer relationship, internet, market research, surveys

Original post by Vera